Welcome to Sils Complete Auto Care Centre
Due to Covid 19 we have implemented several temporary measures to ensure both your safety and that of the staff.
Effective JANUARY 4TH 2021 Updated Covid 19 Changes
We appreciate every customer efforts to work with us through these daily changing times.
We respect all our employees and their families concerns for Covid 19 and those of our customers.
Most business owners are trying to find the "best practice" to ensure all persona safety, we appreciate your patience and your business.
The Provincial government has implemented an Ontario wide lock down for most of Jan 12th 2021. We we be re introducing measures
taken from March of this year with regards to Covid 19 procedures.
We want to provide the safest environment for our staff, and our customers.
HALTON REGION BYLAW requires any person indoor our office to have a Face Mask effective July 2020. Customers are not allowed around the Plexis glass barriers and counters. Hand sanitizer is available at the entrance.
DROP OFF PROCEDURE
Our Office is Open for Business. (Reduced 1 [one] Person in office)
In Person, In Office Drop Off:
We will allow 1 (One) person into the office to "check in" their vehicle if required to review their issues directly, unlike in the summer we did this outside. Staff will let you in and we we complete the process. Please be patient, our staff will kindly ask you to use contactless if there are people already present.
Contactless Option Drop Off: ( EXPRESS Check In )
*Preferred Easy* You can drop your keys off through the Key Drop slot in the front glass if you wish. As you would have received an
Authorization email before your appointment. We will take your keys, and text you a "check in" message, and continue on like usual with vehicle inspections and reports.
Loaners if available:
Required to be pre arranged, reserved and set up before your arrival. During busy season loaners will be reserved for those vehicles who have longer service requirements possibly. Loaners will be out front ready for you. You will be required to fill in loaners agreement forms left inside the car. Please have a valid drivers license, credit card and read the agreement fully.
Waiting room is now CLOSED during lockdown for Jan 2021.
Shuttle will stay in operation as our vehicle is equipped with a safety barrier inside and all passengers follow mask policy.
Shuttle will have RESERVED drop off times at 1/2 hour intervals in between. The vehicle can only take 1 passenger in the right rear of the vehicle. You and the driver will need a mask. Shuttle services will be in the local area. Customer who have booked the shuttle will have priority service versus walk in requesting a ride. We 're sorry for this, however we need to maintain physical distancing in the vehicle, clean in between runs and allow for commute times. Drop off times will be scheduled with the service advisor. If you are unable to be ready for pick up we may need to re book a time or you may need to seek alternative transportation or use our after hours contactless service.
PICK UP & PAYMENT PROCEDURE
If necesary 1 (one) person may enter and pay their invoice
Contactless & After Hours: ( EXPRESS Check Out) *Preferred*
Payment will be done via: Credit card phone payment, Interac E Transfer to ( [email protected]
), Online payment to a secure credit card payment link, In person 1(one) only.
Your Invoice and keys will be in the vehicle ready to go before your arrival..
After hours or smart key pick up will be arranged using our key lock box system at the front door of our office. Staff will arrange for access to keys after hours with you over the phone.
The Health of our Staff:
Our staff effective September 26 2020 comply with all new Ministry of Health Covid 19 questioning daily as well as a temperature test before entering work premise.
Text (807) 790-2220