Welcome to Sils Complete Auto Care Centre
Due to Covid 19 we have implemented several temporary measures to ensure both your safety and that of the staff.
Effective July 1st 2020 Updated Covid 19 Changes
We appreciate every customer efforts to work with us through these daily changing times.
We respect all our employees and their families concerns for Covid 19 and those of our customers.
Most business owners are trying to find the "best practice" to ensure all persona safety, we appreciate your patience and your business.
DROP OFF PROCEDURE -
Open Office :
HALTON REGION BYLAW requires any person indoor our office to have a Face Mask effective July 2020.
1) There is a hand sanitize station in the front entrance on the wall inside that can be used.
2) Please watch the physical distancing markings on the floor in office. There shall only be 2 people in office at one time .
3) There are protective plexi glass barriers at counter where we can review our check in process. Our staff will stay behind the glass during transaction.
Please avoid going around the counters and standing next the advisors or staff, or having the whole family in the office.
We want to ensure other peoples space, and personal concerns are respected in our facility.
Contactless Drop Off: ( EXPRESS Check In )
You may still drop your keys off through the Key Drop slot in the front glass if you wish. As you would have received an
Authorization email before your appointment. We will take your keys, and text you a "check in" message.
Loaners if available:
Required to be pre arranged and set up before your arrival
Waiting room is open for pre-booked minor service appointments. A face mask must be worn while present for the respect of others that will use that area..
If do not wish to wear a mask you are welcome to wait outside while your vehicle is being attended to. The waiting room will not
be sanitized between each visitor.
Please note waiting times will be longer then usual as vehicle do require cleaning and sanitizing for the protection of our staff and yourself.
Currently unavailable due to staffing shortages. We will try and to help with loaner vehicles if possible. We may be able some mornings to provide service pending staffing levels. Shuttle only allow one person, to sit in rear passenger side and with a mask. Shuttle will need to be reserved ahead of time when available. Sorry for the service issue, however we are trying to operate under a limited manpower during Covid 19 concerns.
PICK UP & PAYMENT PROCEDURE
Come in, review and pay your invoice just like check in.
Contactless & After Hours: ( EXPRESS Check Out)
Payment will be done via over the phone credit card payment or Interac E transfer. Invoice and keys will be in the vehicle ready to go before your arrival..
We are currently working on our Text -to -pay software to allow for simple easy fast, contactless payment.
After hours or smart key pick up will be arranged using our key lock box system at the front door of our office. Staff will arrange for access to keys after hours with you over the phone.
Text (807) 790-2220