Welcome to Sils Complete Auto Care Centre
Due to Covid 19 we have ongoing measures to ensure both your safety and that of the staff.
*****JANURARY 25TH 2022****
We appreciate every customer efforts to work with us through these daily changing times.
We respect all our employees and their families concerns for Covid 19 and those of our customers.
Most business owners are trying to find the "best practice" to ensure all persona safety, we appreciate your patience and your business.
The Provincial government has on going changes to various regions for lockdown and colour levels.
Please use the following link for specific Halton Region status.
HALTON REGION BYLAW requires any person indoor our office to have a Face Mask effective July 2020. Customers are not allowed around the Plexis glass barriers and counters. Hand sanitizer is available at the entrance.
YOUR INTERIOR VEHICLE HYGIENE REQUEST:
When brining your vehicle in for service or auto repairs for the safety of our staff and yourself please avoid having your face masks all over the car. Please place them away before arrival. The chemical (s) we spray on your interior touch points is disinfectant based aersol, meaning things will get sprayed inside your vehicle. Mainly the centre console, and drivers access areas and seat belt systems.
We want to ensure everyones safety when you leave our facility.
DROP OFF PROCEDURE
In Person, In Office Drop Off:
1 person only in office at each counter. Max 2 people.
Contactless Option Drop Off: ( "Drop Keys & Go! " Express Check In )
*Preferred Easy* You can drop your keys off through the Key Drop slot in the front glass if you wish. As you would have received an
Authorization email before your appointment. We will take your keys, and text you a "check in" message, and continue on like usual with vehicle inspections and reports.
Loaners if available:
Required to be pre arranged, reserved and set up before your arrival. During busy season loaners will be reserved for those vehicles who have longer service requirements possibly. Loaners will be out front ready for you. Loaners must be filled in digitally. You will receive a text or will fill form in front office.
You MUST have a Valid drivers license and valid credit card. You may not take a loaner vehicle without these. Cash is not allowed for deposit.
Waiting: *updated ******
Waiting room is open for max 2 people is assigned designations marked on floor labels.
Shuttle Service: *updated ****
Local Shuttle service resume again on Feb 1st 2022. Please note to ensure maximum time capacity, fuel management and staffing. Multiple people may be traveling with you in the car. If you have any concerns about this , then it's suggested you arrange alternative methods on transport, or use contactless service.
PICK UP & PAYMENT PROCEDURE
In Office:1 person only in office at each counter
Contactless & After Hours:( EXPRESS Check Out) *Preferred*
Payment will be done via: Credit card phone payment, Interac E Transfer to ( [email protected]
), Online payment to a secure credit card payment link, In person 1(one) only.
Your Invoice and keys will be in the vehicle ready to go before your arrival..
After hours or smart key pick up will be arranged using our key lock box system at the front door of our office. Staff will arrange for access to keys after hours with you over the phone.
The Health of our Staff:
Our staff effective September 26 2020 comply with all new Ministry of Health Covid 19 questioning daily as well as a temperature test before entering work premise.
Text (807) 790-2220