5

Great service as usual Left my truck and went on a holiday , can back to ready to go truck and even a clean interior.

5

Repairs are getting to costly, the auto industry is screwing the public making thee vehicles with having to always buy new parts instead of replacing only a portion of that system. For them to make connections to dissimilar metals is a disgrace. A new vehicle cost x and the parts cost x times 50 ????? I disagree with your diagnostic charge when we have you do the repairs related to it.

Thanks for talking with me on the phone Roy. You're absolutely correct in saying vehicles no longer get repaired but we just replace parts. Yup! In the Ford's case rust was a major issue and lead to other problems. Hence the reason I keep preaching - "rust spraying" is critical as a vehicles ages. As we discussed in the past i'm always cautious about investing more into the truck and secondly fixing it with cheap parts as it's your business vehicle and I cant have cheap parts or "mickey mouse" repairs fail and let you down. As discussed the plan is future replacement and managing costs on this one. As for diagnostic charges when related repairs are done, in some cases like the brake inspection they were waved as we had it apart. In many other cases the technician needs to be compensated for tracing and finding the problem, as it needs covers and parts remove to see what is happening. We see day in and day out here cars fixed elsewhere and it's the wrong call as the technician just made a call without tracing out the issues carefully. In the Fords case there were many hours spent trying to not spend more money due to rust versus just making the call and saying sorry you need to spend more. We're always here to help. Just like your renovation contracting business you educated me extremely well what happens when you cut corners with low cost contractors you pay for it later, I smiled later when it was fixed right when it was all done by you. You told me before even starting " you pay for what you get. " Many thanks. Glad you're a great customer and family friend. Also the BEST... Top notch Home Renovation Contractor. "Frazer Contracting" , done right the 1st time...ask for Roy...

- Sil's Complete Auto Care Centre
5

Thank you for being responsive & helpful

5

Excellent short notice service. Kept me mobile. Thanks.

With GREAT!!! clients like you Mr. Kennedy - and your loyalty to our business for as many many years as you have been ensures that we do whatever it takes to make sure you had your car before Thanksgiving weekend. We strive to be you long term, one stop automotive service facility. Have a great weekend!

- Sil's Complete Auto Care Centre
5

Thorough and efficient. Service with a smile. Makes the experience very pleasant for the customer. Thank you.

Sandra, as a new client to us I hope that your long term relationship continues with us and we are the service facility you trust in for you and your family safety regarding your vehicle. We're not perfect but myself and my team always try our best to make sure you're taken care of.

- Sil's Complete Auto Care Centre
4.5

I always feel comfortable taking in my car to Sils. I get an honest assessment and workmanship.

5

Great service as always.

With customers like you, you make my job real easy. 100% maintenance and proactive vehicle care based customer. Thank you... for being a wonderful customer.

- Sil's Complete Auto Care Centre
5

I've been taking my car to Carlo's (and his Dad's) for over 10 years now because I've always received great service. I really appreciate the fact that Carlo listens to what you have to say and keeps in mind your wishes. He has always been honest with me about my car repairs - this, for a woman, is not always so easy to find - I have been to places where they assume that since you're a woman you know nothing about cars and have tried to cheat me by recommending all sorts of unnecessary repairs to jack up the bill ... beware Ladies of Canadian Tire .... oh .... did I say that? When my partner and I bought a house together in Mississauga and he needed a reliable mechanic, I had no hesitation in recommending Carlo's shop.

Thank you for the positive feedback and we ( the team) really work hard to ensure that we slow down and make sure you understand what we're doing and what is happening with your vehicle.

- Sil's Complete Auto Care Centre
5

First time at Sil's after finally locating an independent shop with enough teeth to compete with the dealers. I am pleased to say that the service and approach to my vehicle problem was handled with professionalism and precise communication. Great proximity to Clarkson GO and a shuttle to and from is a big bonus.

5

Thank you for continued complete professional care on my older model minivan. I am very happy with how preventative maintenance and repair has extended the useful service life of this vehicle.

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